The Clubhouse is also a great resource for questions about the campus, the area,
contacting our staff, and other general information. During holidays, summer, and
school break periods of the year, hours may be limited. The Clubhouse also provides
the following services:
The clubhouse offers many amenities for the residents of College Park to use free
of charge. Some amenities do require you to make reservations in advance, and can
be done by visiting the Clubhouse during regular office hours. The following amenities
are only available during Clubhouse hours, and special select dates as announced
College Park also offers a state of the art fitness center, which can be accessed
24 hours – 7 days a week, by using your apartment key fob. *when the facilities
If you are locked out of either your unit or bedroom, please visit the Clubhouse for
assistance during operating hours. If the lockout occurs after hours, please call
. Please note you will be connected with University Police Department (UPD) to
Once a key replacement has been requested, resident assumes full responsibility of
replacement costs, regardless if missing keys are located prior to receive the
All charges listed above will be charged to your student account, and are due without
any additional notice immediately after the replacement request or core change
request is completed.
Your lease term is further defined in your lease. Should you desire a copy of your
lease, please stop by our Leasing Office.
Withdrawing from WVU does NOT void your Lease Agreement with University Apartments,
and you will be responsible to continue residency per the Lease.
This is also known as: subleasing, re-letting, or assignment.
You shall not re-let your unit without prior written permission from Management.
In order to proceed, you must submit your request on the form provided by Management.
Written approval will not be given until you pay $200, the new Resident is approved,
signs all applicable documents, and pays a security deposit. Prior to beginning this
process, the balance on your student account must be current and in good standing.
You must vacate your unit prior to midnight on the date set with Management.
You must remove all your belongings. Any items left in the unit will be removed
at your expense. You are personally responsible for returning all keys to Management
on the checkout date. Management will not accept keys from anyone other than
you as a means of checking out; including a roommate, a relative, a friend,
your re-lessor, or leaving them in the unit. If your keys are not returned
at the time of checkout, you will be charged for the core changes of each key
not returned. Upon vacating, you must clean the unit and follow the move out
terms set forth in the lease agreement. Your security deposit will be returned
within the timeframes provided in the lease.
Failure to check-in/out with office is subject to a $100 improper check in/out
. Furthermore, current residents who do not properly check their keys into a
staff member at the office are subject to a $150 core replacement fee in addition
to a $25 per key replacement fee. Only legal leaseholders will be permitted
to sign out the replacement keys in such circumstances.
Additional information in searching for a qualified sublessee can be found by visiting
WVU’s Campus & Community Life.
CONSEQUENCES OF ILLEGAL RE-LEASING
Illegally re-leasing a University Apartment unit to an unapproved individual is
strictly prohibited. If a person is found illegally residing in your unit, Management
will take the necessary steps to remove the illegal Occupant. The leaseholder
will be held liable for all rental payments and damages incurred, including a
$200 administrative charge.
To avoid incurring these charges and judicial sanctions, and to preserve the security
of our community, it is imperative that all residents use the re-leasing process
to re-assign their leases to new applicants.
Selling and/or advertising accommodations on social media/internet sites such
as Airbnb, Craigslist, and other similar sites is strictly prohibited.
If you desire to relocate from one unit or bedroom, to another, the move must be
approved in writing by Management and must adhere to the following procedures:
- The unit currently occupied must be checked by Management prior to approval.
- The unit currently occupied must be cleaned and in an acceptable condition, as
determined by Management, before the transfer will be granted.
- Approval for transfer will be given based on (1 & 2) and if a suitable unit
is available with the Resident requesting the transfer is in good financial
standing with the WVU Student Accounts.
- All conditions set forth in the checkout procedures must be met; a new Lease
must be signed.
- A transfer fee of $200.00 dollars must be paid by the Resident(s) requesting
- Any cleaning or maintenance charges not considered normal wear, involving the
transferring apartment will be assessed in addition to the transfer fee.
In addition to being eligible to live in University Apartments when you apply,
it is your responsibility to maintain eligibility throughout your stay. If you
do not maintain your affiliation with West Virginia University, your lease may
be terminated and all unpaid monthly installments become immediately due as liquidated
damages. Examples of situations that may fit this category include, but are not
- Expulsion/Suspension for violation of Student Code of Conduct
Withdrawing from WVU does
NOT void your Lease Agreement with University Apartments, and you will
be responsible to continue residency per the Lease.
Please note, submitting your keys to the Office does not end your lease. You will
continue to be financially responsible for your lease.
After vacating your occupied unit and notifying Management of your intention to
cease occupancy, your Lease may be terminated at the conclusion of three (3)
full months. This 3-month time frame will commence on the 1st day of the month
after you have vacated and no longer enrolled and/or affiliated with West Virginia
University. You will be responsible for three additional months of rental payments
for your unit.
If you have any questions regarding the above, please reach out your Property Manager
MEDICAL & SPECIAL ACCOMMODATIONS
University Apartments makes every effort to accommodate special needs, and medical
requests. We work directly with the Office of Accessibility Services to provide
assistance and/or accommodations based on your medical need or request. All requests
should be directed to OAS. Further information 7 can be obtained on
Accessibility Services or by contacting them at
As University Apartments is an affiliation of WVU, we fully acknowledge and adhere
to our resident’s privacy under the Family Educational Rights and Privacy Act
(FERPA). Further information regarding FERPA can be viewed at
ferpa.wvu.edu. Please visit the office for further details in granting proxy
permissions with us.
It is the responsibility of each resident to arrange a check-out appointment with
Management, if desired. The appointment should be scheduled at least three (3)
days prior to checkout. Checkout is not considered complete until all keys have
been returned. If you fail to return all keys issued to you within two (2) working
days of the vacating date, lock changes will be initiated and you will be charged
all appropriate fees.
When you are ready to move out of University Apartments, you are required to leave
the unit in the same condition as it was at the time of initial occupancy, barring
normal wear and tear. The unit must be free of all personal possessions and the
woodwork, walls, windows, furniture, cabinets, closets, plumbing fixtures, appliances
and floors must be clean. Any damages and/or cleaning necessary in the unit will
be your financial responsibility.
Residents staying beyond the Lease end date will be assessed a daily rate. The
daily rate is calculated by the monthly rent divided by thirty, multiplied by
Bicycle racks are located outside of buildings throughout the community. Our
bicycle racks are reserved for residents only. All bicycles must be parked
at these locations only, and will not be permitted to park at any other areas
throughout the Community. It is strongly recommended you secure your own bike,
as Management will not be responsible for any stolen or damaged bicycles.
Bicycles may not be parked against trees, railings, signs, or any area other
than the bicycle racks provided. Bicycles are also not permitted in the buildings,
except to access the storage area. All illegally parked bicycles will be removed
from the community on a regular basis.
MAIL & PACKAGES
Mailboxes are located to the left of the Clubhouse. Each unit has one mailbox;
therefore, do not include your bedroom letter in your address, only the unit
number and building address as stated below. Please make sure your friends, family,
and associates know your correct building address – improperly addressed mail
is considered misdirected and may not be delivered. Packages are received at
the Clubhouse, and must be signed out by the Resident. Packages not picked up
within a two-week period will be returned to sender. University Apartments will
not be responsible for any packages delivered, including perishable items such
as flowers and food.
The United States Postal Service (USPS) will serve University Apartments. Thus,
mail to or from campus will require postage in order to be delivered. Management
has no access or control regarding the mailboxes. Any issues must be reported
directly to USPS at
Upon commencement of your lease, the Clubhouse will accept packages on your behalf.
You will be alerted through your MIX account when packages are delivered for
you. Please attempt to pick them up within 72 hours. Any package not claimed
within a two-week period will be returned to sender. When you pick up your package,
please be sure to have your WVU ID ready for the package to be released.
Please ensure packages have your name and unit/apartment number clearly marked
with the correct address as below:
- Your Name
XX Newton Avenue
Morgantown, WV 26505
We recommend that you file a change of address with the USPS post office when
you move-in/out of your apartment so to minimize the interruption of your mail
service. If your mailbox is not cleared on a regular basis, mail will be pulled
and returned to sender. Management is not responsible for holding mail during
Cable television services will be provided by College Cable Service. A coax cable
is required to connect your television to the wall jack, thus, a cable box is
not required. Most televisions older than 2007 may not be compatible with
our cable service. A channel listing is available from the Leasing Office should
you have misplaced it from your move-in packet. Should you require technical
service regarding your reception, please contact College Cable Services directly
There are designated internet jacks throughout the rooms/buildings, in addition
to available Wi-Fi throughout the property. If you require technical service
regarding your access, please contact WVU IT Service Desk at
Shuttle service is provided for residents of College Park only. Service runs to
and from the Mountain lair every half-hour, during the Fall and Spring semesters,
Monday thru Friday. No services will be provided during school holidays and breaks.
Updated shuttle operating times can be obtained from the office. Although we
strive to keep the shuttle operating consistently, traffic, weather, staffing,
and mechanical problems can impact the operating times.
During inclement weather, it is the driver’s discretion to cancel shuttle service
for everyone’s safety. Service will resume once conditions are safe.
For the safety of all passengers and drivers, intoxicated passengers will be refused.
Disruptive and offensive behavior will not be tolerated, resulting in ridership
privileges be revoked by management.
Residents of University Apartments are considered on-campus residents for obtaining
on-campus parking privileges. Parking at College Park is limited and on a first-come,
first serve basis. Please contact the Leasing Office for details on how to obtain
a parking permit. Fire lanes are not a legal parking zone and therefore subject
to towing at the owners’ expense. Handicap parking spots are strictly for vehicles
that clearly display the handicap signage.
Excessive noise is not permitted and courtesy hours are always in effect. Loud
parties or activities that will in any manner disturb, annoy, or cause discomfort
to other residents is not permitted. Residents are held responsible for the conduct
of their guests at all times.
We encourage our residents to use the LifeSafe app if they have a noise complaint
with a neighbor, see something suspicious, or need to report anything to the
authorities. Please do not try and handle the situation yourself--use the app! Accordingly,
the following shall apply to complaints concerning a resident and/or guest’s
violation of this rule:
First complaint—A written warning will be issued.
Second complaint—A $100 fine will be assessed to your account.
Third complaint—Additional fines may be assessed and eviction proceedings
may be filed at the discretion of the Apartment Manager.
Parties are NOT permitted. Whether in units, bedrooms, or any building common area,
social gatherings must not:
- Consist of more than one (1) guests per person/per unit,
- Become too large for you to exercise responsible control over the behavior of
you and guests,
- Expand beyond the boundaries of the unit, or building common area, or
- Be advertised in any way.
OFFICE OF STUDENT RIGHTS AND RESPONSIBILITIES
Both direct and indirect forms of verbal and written abuse, threats, coercion,
physical or verbal harassment, intimidation, violence against another person
or their property, or causing the apprehension of physical or verbal harm are
prohibited and will not be tolerated. Conduct that threatens the health and safety
of any person (including yourself) may result in fines and possible eviction,
and/or criminal action. You are responsible for reporting abuse to appropriate
authorities. At all times, you and your guests are expected to conduct yourselves
in accordance with the rules contained in this Handbook.
Any claims for discrimination, harassment, sexual and domestic misconduct, stalking,
and/or retaliation should be reported to West Virginia University’s Title IX
Coordinator in the Division of Diversity, Equity and Inclusion at
Pets or any animals are prohibited from being brought onto any University Apartment
property by any Resident and/or guest, unless the pet has been pre-approved
and registered with Management. Pet prohibitions apply to all mammals,
birds, reptiles, and insects. Fish are allowed with the maximum tank size of
10 gallons. In the event of a violation of this rule, a $200 fine will be assessed
to your account. University Apartments, at its discretion, may also file an eviction
proceeding for a pet violation at any time.
Pets must be removed from the premises immediately. Any subsequent violation will
result in additional fines and eviction from the premises.
Non-Residents (including family) may not use the premises if you are on vacation,
not present, or for any other reason, unless accompanied by you. You are responsible
for the conduct of your guests, including payment for any damages caused by your
Children must be accompanied by an adult at all times while on property.
Overnight guests may stay no longer than 3 consecutive nights, and a total of 5
nights in a 90-day period. It is courteous and advisable to discuss potential
overnight guests with your roommate before inviting guests.
DRUG AND ALCOHOL
Residents and guests shall abide by the West Virginia University Student Code of
Conduct and all local, state, and federal laws regarding alcohol and illegal
drugs. The possession, sale, distribution, or provision of any illegal drugs
or drug paraphernalia is strictly prohibited. Violations of this policy may result
in administrative action by the University, criminal charges, and/or eviction
from the unit. If your unit is within 1,000 feet of a school, you may face enhanced
penalties, including felony charges.
SMOKING, VAPING, AND/OR TOBACCO USE
The use of tobacco products in any form is not permitted on University properties
and adjacent properties (Board of Governors Policy 57—Tobacco-Free Campus). Students
who leave cigarette butts, or other tobacco products or parts of those products
(i.e., chewing tobacco waste, etc.) will be charged with littering. The possession
and use of hookahs are not permitted in the apartments. Additionally, the use
of electronic smoking devices (i.e., electronic cigarettes, vaporizers, heat
liquids, etc.) is not permitted on apartment property. Use of any form of tobacco
products, including, vaping, in or around the facility, and WVU Campus is prohibited.
Violation of this policy will incur a fee of $250 for first offense, and $500
for second offense. You may also risk eviction for not following this policy.
Door-to-door solicitors are not permitted. Please contact Management if a solicitor
Gambling is prohibited.
You are prohibited from placing any signage or decorations on the exterior of the
buildings, doors, or visible in windows.
Balconies should be kept clean and orderly at all times, with outdoor furniture
only. Flags, flag poles, BBQ grills, lights, streamers, privacy screens, excessive
potted plants and other decorations are prohibited. Nothing is allowed to be
affixed to the spindles of the balconies and/or patios.
It is a violation to place indoor furniture, trash, coolers, etc. on the balcony
for any given time, and may be assessed a fine of $25.00.
As College Park is located on the WVU Campus, use of any tobacco products
is strictly prohibited.
All residents of each unit are liable and accountable for all damages to the common
area in their unit resulting from negligence and/or misuse. Unless otherwise
arranged by the residents, cost of repairs will be split evenly among all residents.
Additionally, residents are responsible for any damage to the common areas of
University Apartments caused by themselves and/or their guests.
The driveways, sidewalks, courtyards, entry passages, stairs and halls shall not
be obstructed or used for any purpose other than ingress and egress. Bicycles
and similar vehicles shall not be allowed to obstruct the common areas. Hallways,
walkways and lounges are not to be used as grounds for sporting events, wrestling,
horseplay or riding bicycles and skateboards.
Residents are not permitted to use any vacant bedrooms within an apartment, even
if it was left unlocked by mistake. Vacant bedrooms are owned by College
Park until rented. If a resident is found to have used a vacant space,
all the residents will be charged the rent for the vacant space and additionally,
any cleaning/repair costs.
Tampering with or misuse of fire alarm systems, smoke detectors, firefighting equipment
and building security systems is extremely dangerous, illegal and prohibited.
Violators will be prosecuted. If convicted a penalty could include both a fine
and a prison sentence. A resident(s) engaging in such activity is also subject
to immediate removal from the unit and suspension from the University.
Possession or use of firearms, weapons (BB guns included), fireworks, gasoline,
flammable liquids, explosives, volatile chemicals or other materials that endanger
the health, safety, and welfare of human/animal life is prohibited in or around
University Apartment property.
Should you have a conflict with your roommates or other residents that you are
unable to resolve through discussion, please contact the Property Manager for
mediation options. If there are issues that need police involvement such as safety
concerns, property theft, etc., please contact UPD at
. If you are requesting to be transferred as a result of roommate conflict, please
refer to the transfer policy.
As members of the global, campus, and University Apartments community, we all have
an obligation to conserve resources such as energy and water. Conservation will
help minimize increases in rent costs due to utility usage, so keep the following
tips in mind throughout your University Apartments experience. Additionally,
do not forget that recycling is available.
- Turn off all lights when you leave a room.
- Do not run water longer than necessary.
- Turn off all appliances when not in use.
- Turn off the television and stereo when you are not at home.
- Report leaks, toilet issues, and nonfunctioning windows immediately.
- In fall and winter, leave the thermostat at 72 degrees or less. Lower the thermostat
to 70 degrees at night. Close the blinds in the evening and open them in the
morning to admit sunlight and warmth through the windows.
- In spring and summer, leave the thermostat at 74 degrees or higher. Close the
blinds in the morning to reduce heat from the sunlight and open the blinds
in the evening.
- If you leave your apartment for more than three days, set the thermostat to 85
degrees in the summer and 68 degrees in the winter.
- Close all windows and doors when the heat or air conditioning systems are in
- Schedule your loads of laundry and dishes to allow you to run the washing machine
and dishwasher with full loads every time.
- Do not block air vents with furniture or other items.
Each resident will receive a $20 electric allowance each month. If the unit electric
usage is over the allotted allowance, the overage will be split equally amongst
the residents in the unit. Notifications of any overages will be sent monthly
to your MIX email. If you have any questions regarding electric allowance or
overage, please contact the Leasing Office.
During winter months, the unit’s thermostat must not be turned off, or lowered
below 65 degrees, regardless if the unit will be vacant for school breaks and
holidays. Failure to comply will result in a $100.00 fee. Residents will be fully
responsible for any damage caused by failure to maintain proper heat temperature
RECYCLING AND TRASH GUIDELINES FOR UNIVERSITY APARTMENT RESIDENTS
Part of West Virginia University’s institutional commitment to sustainability includes
instituting recycling on WVU and WVU-affiliated properties. University Apartments
is equipped with a trash containers throughout the properties — one for recycling
and one for trash. Below is a guide of recyclable and non-recyclable items.
Single Stream Recycling
Please DO NOT put these items in recycling bins:
Cardboard (corrugated and non-corrugated)
Glass (clear, green, and brown)
Metal (aluminum and steel cans)
Paper (office paper, newspapers, shredded paper (bagged),
and glossy magazines)
Plastics (#1-#7 plastic containers and bottles)
- Regular Bagged Trash
- Food and Liquid Waste
- Paper Towels and Napkins
- Plastic Bags
A few additional things to keep in mind are:
- Keep the trash room on your floor clean and clean up any spills.
- All items being placed in the container should be placed in appropriate bags/trash
- Please flatten all cardboard. This will help keep the container open for everyone
and keep containers from overfilling.
- Do NOT place trash in the hallways, stairwells or on balconies. Do NOT place trash in pet waste disposals or beside dumpsters. Not properly disposing of your trash could result in a fine that will start at $25 per bag or item of trash.
WORK ORDERS/MAINTENANCE REQUESTS
Work orders allow you to request a maintenance technician to repair a problem in
your unit, bedroom, or community. All residents can access the online work order
system through their student portal available at
Facilities Service Desk Portal
When filling out a work order, please be as detailed as possible. For example,
“Dryer is not heating” is much more informative than “Dryer broken.” This kind
of specific information will allow the maintenance technician to diagnose the
problem and complete your repair much more quickly.
If you have questions or concerns about your work order, please feel free to contact
the Clubhouse at
Occasionally, a preventive maintenance technician will post a notice to enter your
unit in order to perform preventive maintenance on the unit systems. Their preventive
maintenance checklist includes tasks such as changing the air filter in the HVAC
system, checking the water temperatures of the bathtubs, checking airflow temperatures
from the vents, checking the plumbing for leaks, and cleaning the HVAC coil.
When you receive this notice, please make sure that all of these areas are accessible
for the technician.
University Apartments also provides a preventive maintenance pest control program.
It is very important that the unit be clean at the time of this service, so plan
to clean the unit when you receive the notice of entry. The treatment consists
of fast-drying gel bait; no sprays will be used for the preventive treatment.
We have collected the most frequently asked facilities questions for your reference.
This information will help you set up your unit and maintain it throughout the
How do I report something that
Please send all requests through the
Facilities Service Desk portal.
How long will it take to address my request?
For routine or non-emergency work requests, three to five days.
How will I know if my request
has been completed?
You will receive a system-generated email when your work order is closed.
What is considered a maintenance emergency?
A maintenance emergency is defined as a problem that if not resolved quickly
will jeopardize the health and safety of the building and residents.
An emergency is further defined in a situation that will result in damage
to the building, property, or when basic life needs are not provided
Situations that would be considered emergencies are:
- ALL toilets in unit are clogged; not just your toilet, ALL toilets
- Heating doesn’t work and temperature outside is under 45 degrees
- Air conditioning doesn’t work and temperature outside is
OVER 95 degrees
- Unit door will not lock. This does not include the bedroom door.
- No electricity in the entire unit
- Refrigerator/freezer is not cooling food to safe temperatures
- Broken window (both panes)
- Inoperable smoke detector
NOT considered a maintenance emergency, but should be corrected
as soon as possible, within 24 hours?
- Clogged toilet in a unit where another toilet works
- No hot water
- Clogged garbage disposal
- Stove doesn’t work
- Heating doesn’t work and temperature outside is over 45 degrees
- Air conditioning doesn’t work and temperature outside is under 95 degrees
- Bedroom door won’t lock
- Clogged shower
- Electricity out for one or two items
- Washer/Dryer doesn’t work (in units equipped with washer/dryer)
- Smoke detector low battery indicator is sounding
What if I have a maintenance emergency after-hours?
Call the HELP line at
. Calls are answered by UPD and will be transferred according to the
Life threatening emergencies should be directed to 911
What do I do if I lose power to my unit?
What do I do if I lose power at specific outlets only?
- Determine if there is a citywide power outage by looking out your window
for streetlights. If there is no power, power will be restored once
local Electric Company can resolve issue.
- If the power is out in a specific area of your unit, you should find
the breaker box, which is contained in a metal panel located in your
- There are breakers (switches) in the breaker box. Each breaker should
be facing the same direction. A tripped breaker will sit between off
and on. Locate the breaker that matches the specific area where the
power outage exists (e.g. the bathroom or kitchen) and flip that breaker
off and then on.
- When power is restored, all of the breakers should be facing the same
direction. You should also make sure that you are not placing excessive
equipment on the circuit or else the breaker might continue to trip,
causing loss of power. For example, if you have lost power to the kitchen
area and you reset the breaker, but it trips again, check to see what
is plugged into the kitchen outlets.
- If you have a bread machine, a toaster, a mixer, and a microwave all
on the same circuit you might be creating an overload condition. In
this case unplug one or two of the items and then try resetting the
breaker. If the power remains out, and the breaker will not reset,
- Submit a work order.
Bedroom, Bathroom or Kitchen outlet:
- These rooms have special safety outlets called “GFI Outlets.” GFI outlets
have two buttons: a test button and a reset button. Simply push the
reset button to restore power.
- If the outlet still does not reset check the breaker box to see if that
breaker has tripped. Each breaker should be facing the same direction.
A tripped breaker will sit between off and on. Flip that breaker off
and then on. If the outlet still does not work
- Submit a work order
Dishwasher – I used regular dish soap and it is now foaming everywhere?
If this happens, you have either used regular hand dishwashing soap in
the dishwasher, or used too much dishwasher detergent. You
MUST use dishwasher detergent, and follow the manufacturer’s
suggested usage amounts. If you have used a non-dishwasher product, open
the door and keep it open for about 2 hours to allow the bubbles to evaporate.
Pour a cup of cooking oil into the tub and run the “RINSE” cycle. You
may have to repeat this two or three time until the foam disappears.
What do I do if my toilet is clogged?
- Attempt to plunge it. Management recommends purchasing a plunger for
- If water is overflowing – turn off water (There is a valve located on
the underside of the toilet). Every effort must be taken to mop up
- Place a work order.
How can I hang pictures/posters on my wall?
- We highly recommend using Duck Mounting Putty in hanging posters and
such on walls and doors. Small tacks and/or picture hanger hooks maybe
Excessive wall damage by Command strips, large screws/nails, may result
in damage to the walls, with damage costs charged to you.
Are there changes I am not allowed to make?
Major improvements, alterations, or damages to unit or the building cannot
be made for the sole convenience of the occupants. Below are some, but
not all, examples:
- Installation of appliances or other major items that are not standard
- Relocating the washer and/or dryer when they are already installed. --
Installation of hobby equipment, a pottery wheel, for example, and
- Installation of bars, room dividers, built-in-bookshelves/cases, etc.
- Removal or disablement of any installed system equipment, such as heating
units, plumbing, locking, and security devices. Also tampering with
fire alarms and fire extinguishers are prohibited.
What does the fire alarm sound like, and what should I do if I hear it?
- Smoke detectors within your unit will not trigger the building alarm
DO NOT open your unit door in airing out false-alarm smoke
– this will alarm the building fire system. Fire Alarm will sound if
smoke is detected in the hallways. The alarm will be loud “honk” type
of sound, and strobe lights will flash throughout the building. You
should calmly exit the building immediately.
DO NOT use the elevators.
- Once outside the building, walk to the rear of the complex and walk towards
Summit Hall (Towards campus). The fire department will clear the building,
and determine if it is safe to return.
How should I hang pictures on the wall?
However you hang pictures, the goal is to minimize the damage to the walls. The best
things that we have found for this purpose are tacks, or picture hanger hooks.
Do not use screws, nails (except finish nails), command strips, or tape of any
Why can’t I hang anything from or near the sprinklers?
The sprinklers are extremely sensitive and may go off if jostled, or tampered with.
If this happens, your unit will flood within seconds! So be respectful of this
What should I do if my unit has a pest control problem?
The first thing you should do is clean your unit, as pests usually result from
unsanitary conditions, such as improperly stored food, or organic residue in
your garbage can. If the problem persists, submit a work order so that our maintenance
staff may evaluate the problem. The maintenance staff will have our pest control
company treat your unit on their next visit. If possible, capture a sample of
the pest, so that our pest control vendor may accurately identify the species
and treat accordingly.
Will the maintenance staff change light bulbs for me?
The maintenance staff does not provide lightbulbs for residents. If you are having
trouble changing one, put a work order in and a maintenance tech will be up to
assist with this, pending the lightbulb is left out for them to use.
What should I do if my air conditioning stops working?
If your A/C stops working, please check to be sure that the HVAC closet louvered
door is not blocked. The air handler in your unit needs an air source in order
to circulate the conditioned air within your unit. If this does not resolve the
issue, call the Clubhouse to determine whether there is a building-wide
outage. If not, please submit a work order.
Why does my water need time to warm up?
The hot water circulation system for these buildings is very large. Therefore,
if there is not a lot of usage to keep the hot water circulating, it can take
some time to pull the hot water to your unit. If you find that this is an issue,
just let the shower run for a few minutes.
What would happen if someone damages the furniture or flooring in the unit?
If damage to the common area furniture/flooring is brought to our attention or
noted during an inspection, it would result in an evenly split fee among the
roommates in the unit, unless someone admits full responsibility. Please take
care of your furniture/flooring by not allowing roommates to smoke, bring in
bikes, or use hookahs in the unit.
What can I do to ensure that I do not receive damage/cleaning charges?
There are several steps that you can take to ensure your unit is in good condition
at the end of your lease:
- Clean your unit at least once a week. Pay special attention to vacuuming the
carpets, cleaning the toilets, bathtubs, sinks, tile floors, oven, stovetop,
drip pans, microwave, refrigerator, and countertops. It is wise to set up a
cleaning rotation between all roommates to ensure a clean unit at check-out.
- Keep your walls in good condition: hang only one or two pictures per wall using
the methods recommended above, do not place furniture directly against the
- Put a mattress pad or mattress cover on your mattress to protect it from stains.
- Do not install additional items such as shelves, hooks, over-the-door hooks.
- Vacuum regularly.
- Follow the instructions in your move-out letter to prepare your unit for move-out.
Be sure to coordinate your move-out preparation with your roommates, since
common area issues are billed to all residents of the unit.
UNIT CONDITION SHEET
At move-in, each resident was given a Unit Condition Sheet during receipt of keys.
This form shall be completed and returned to the Leasing Office immediately,
and is designed for the protection of the resident. If assistance is needed in
completing the sheet, please contact the Leasing Office at
. Failure to complete and return the Unit Condition Sheet within 72 hours after
moving in will imply you have accepted the unit as-is.
Although we hope emergencies will not happen, it is best to be prepared. University
Apartment staff will do their best to help you, but you need to do your part
as well. Follow the three steps below and you will be ready!
UNIVERSITY POLICE DEPARTMENT (UPD)
The University Police Department provides patrol and response services to the University
Apartment communities. WVU is now live with an app known as LiveSafe. This app
can be downloaded on your Apple and Android mobile devices free. We strongly
recommend and encourage our residents, and parents, to download this app to assist
WVU maintaining a safe environment. If an emergency arises, please contact the
WVU Police at
Living on campus does not exempt you from possible threats to your personal safety.
Thus, please use the following precautionary measures to minimize existing dangers
and hazards in the environment, and by using the mobile app LiveSafe.
PERSONAL SAFETY PRECAUTIONS
- Do not walk or bike alone after dark; walk with friends or in a group. Utilize
the LiveSafe app.
- Walk in well-lit and well-traveled areas. 19
- Constantly be aware of your surroundings.
- Be wary of persons you do not know, or appear to be acting strange.
- Report suspicious persons or activity to the police.
- Stay away from relatively isolated areas.
- Plan what you will do if confronted by a potential assailant (run, scream, fight,
try to gain his/her confidence while waiting for safe escape opportunity).
- Have a cell phone readily available.
- Have a friend or family member know your whereabouts.
APARTMENT SAFETY PRECAUTIONS
- Keep your unit and bedroom door locked at all times, even if you or one of your
roommates is home.
- Carry your keys with you at all times, and do not mark your keys with your unit
- Make sure doors close and latch behind you.
- Confront persons you do not know; if you cannot confront, report suspicious persons
to the police and to your Clubhouse.
- Report damaged or malfunctioning doors, locks, etc. to the Clubhouse.
- Report “salespeople” or “solicitors” to your Clubhouse; they don’t belong in
- Escort your guests at all times.
- Do not prop doors open.
- Do not allow people to enter the building behind you, even if you think they
may be a resident. This kind of “tailgating” is how criminals may gain entry
to buildings. Your neighbors will understand and appreciate your caution.
- Use your peephole to determine who is knocking at your door.
- Get to know your neighbors and watch out for one another. If you see or hear
anything suspicious, or witness any illegal activity, notify the police immediately.
MAKE A KIT
You should have a few emergency supplies stashed away in case of an emergency. Ideally,
you should have two kits, one in your unit and the other in your automobile.
These kits should include: water & food (non-perishable), can-opener, first
aid supplies, flashlight/batteries, battery-powered AM/FM radio, and medication
or any other special item you cannot do without.
If you are evacuated to a campus emergency location, you’ll only be able to bring
one piece of baggage, so be sure that you have the following supplies accessible
to be quickly packed at all times: clothing, pillow/blanket, towel & soap,
toothbrush/toothpaste, shower shoes, medicine, flashlight, padlock, phone card,
snacks, something to do (books, games, etc.).
MAKE A PLAN
If an emergency occurs, you want to know what your resources are, and have a plan
ready. Keep the following issues in mind when drafting your personal emergency
- If you had to evacuate campus for a few days, where would you go in the local
- Do you have an out-of-state contact to help you communicate with your family
members? It may be easier to make a long-distance phone call than to call across
town if local circuits are busy.
- Will our staff be able to contact you with updates about the situation? Make
sure you keep your emergency contact information up-to-date with the Management
- Only use power strips with a UL seal and that are not frayed or worn.
- Limit the number of appliances that are plugged in or in use at one time.
- Do not use or possess fireworks, lighted candles, flammable fuels, or space heaters.
- Do not use or possess torchiere halogen lamps or halogen bulbs.
- Do not smoke or allow others to smoke in your room or anywhere in the building.
WVU and University Apartments are tobacco free.
- Do not tamper with smoke detectors, sprinklers, or other life safety equipment.
- Do not allow anything or anyone to touch sprinklers.
FIRE ALARM PROCEDURES
If the fire alarms sound, you must evacuate the building immediately. Exit your
unit and go to the nearest stairwell – do not use the elevator if the alarms
are sounding! Go down to the first floor, exit the building, and proceed to the
assembly point listed in below. Remain at the assembly point until an official
member authorizes you to re-enter the building or directs you to another location.
EXTERIOR ASSEMBLY AREA
The sidewalk along Yoke Street has been designated as the assembly area should
the building fire alarm system sound. Please proceed to this area and wait for
further instructions from an emergency official.
Your unit and building hallways have been fitted with wired smoke detectors. Smoke
detectors can be very sensitive while cooking, and precautions should be taken
to prevent false alarms. In the event of a false alarm during cooking, refrain
from opening the unit door. Open all windows and turn-on any fans.
The smoke detectors in your unit will not activate the building alarm. However,
should smoke fill the hallways of the building, this will engage the building
alarm system, and evacuation procedures must be adhered to.
The sprinkler system is designed to automatically activate should sufficient heat
reach the sprinkler head. Each sprinkler head operates independently, and will
activate the building fire alarm system. DO NOT touch, hang, or disturb sprinkler
heads in any way to eliminate the false activation of the system.
… ABOUT EMERGENCY READINESS
You can find more information about emergency readiness at
You are responsible for obtaining renter’s insurance for your personal belongings
and to protect yourself against any liability. You must obtain a renter's insurance
policy with coverage for personal property and at least $100,000 liability. Please
understand the insurance in place for WVU and University Apartments does not
provide coverage for your personal belongings, property damage or bodily injury.
If you or your guests suffer a loss due to fire, flood, vandalism, theft, or
other cause of loss, WVU and University Apartments insurance will not cover these
In general, renter’s insurance is not costly, and may provide substantial protection
and peace of mind.
Renter’s insurance is easily available at a low cost. Most insurance providers
offer policies with the following options:
- Replacement of your belongings or compensation for their actual value
- Additional living expenses
- Emergency housing compensation
- Personal liability coverage
- Medical payments to others
If your parents or guardians have a homeowner’s insurance policy, they may be able
to cover your belongings under their policy, but you should carefully weigh the
advantages of an individual policy. Many policies do not cover a resident’s liability
when causing damage to the property/unit.